Last Updated: August 8, 2026
At Heritage Watch, we are committed to providing quality products and a reliable shopping experience. If you receive a product with a manufacturing defect, damage, or an incorrect item, you may contact us for a return or replacement according to the terms below.
A product may be eligible for return or replacement if:
You receive a damaged product.
You receive a defective product.
You receive a different product from the one you ordered.
The product is missing an important part or accessory that was included with the order.
To request a return or replacement, please contact us as soon as possible after receiving the product.
Return or replacement requests should generally be made within 3 days of receiving the product.
Requests made after this period may not be accepted unless there are exceptional circumstances.
For damaged, defective, or incorrect products, customers are strongly requested to record a continuous unboxing video while opening the package.
The video should clearly show:
The unopened package
The condition of the package
The product being removed from the package
The product and any visible damage or defect
All included accessories
An unboxing video helps us verify delivery-related damage or incorrect items and process your request more quickly.
To qualify for a return or replacement, the product should generally:
Be in its original condition
Include the original packaging
Include all accessories and items provided with the product
Not show signs of intentional damage, misuse, or modification
Products damaged after delivery due to misuse, accidents, water/liquid exposure, unauthorized repair, or physical modification may not be eligible for return or replacement.
We generally do not accept returns simply because a customer changes their mind, does not like the product after receiving it, or orders the wrong product/color.
Please carefully check the product details, color, and other specifications before placing your order.
If we send you an incorrect product or color due to our mistake, please contact us as soon as possible.
After verification, we may arrange a replacement with the correct product, subject to availability.
If your product arrives damaged or has a manufacturing defect, please contact us immediately with:
Your name
Order information
Mobile number
Photos of the product
Unboxing video, if available
A brief description of the issue
After reviewing the information, we will determine whether the product qualifies for replacement, return, or another appropriate solution.
If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.
For Cash on Delivery orders, any approved refund will be arranged through an available mutually agreed payment method.
Refunds may not be issued for products that are returned without prior approval or that do not meet the return conditions.
If the return is required because we sent the wrong product or the product arrived damaged or defective, Heritage Watch may cover the applicable return shipping cost, subject to verification.
If a return is approved for another reason, the customer may be responsible for the applicable delivery or return charges.
Where possible, an eligible returned product may be replaced with the same product.
Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution.
A return or replacement may not be accepted when:
The return request is made after the applicable return period.
The product has been intentionally damaged.
The product has been modified or repaired by an unauthorized person.
The product shows damage caused by misuse or improper handling.
Required accessories or packaging are missing.
The customer refuses delivery without a valid product-related reason.
The issue is caused by normal wear and tear.
To request a return or replacement, contact us through:
Mobile / WhatsApp: 01629-381208
Please provide your order details and explain the problem clearly. Our support team will review your request and provide further instructions.
Heritage Watch reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
If you have any questions about our Refund & Return Policy, please contact us.
Heritage Watch
Website: heritagewatches.shop
Mobile / WhatsApp: 01629-381208
Facebook: Heritage Watch
Thank you for shopping with Heritage Watch.